Opening hours

You can reach us during the following times:

Monday to Friday: 8am to 6pm
Saturday/Sunday: 8.30am to 2pm
Bank Holidays including Christmas and New Year: 8.30 to 2pm

Call Baxi Customer Support


Call Baxi Customer Support on 0344 871 1545




Baxi Customer Support - Baxi's own team of engineers

No-one is more qualified to repair or service your Baxi appliance. Baxi Customer Support engineers are all Gas Safe registered and specifically trained on BDR Thermea products. They work on no other manufacturers' products.

Information & advice

Our series of FAQs, technical advice articles and 'How to...' videos are designed to help you understand your boiler, provide helpful tips and even save you money.

Learn more
Gas boiler videos