Customer support helpline: 0344 871 1545

Our warranties last longer

than most US presidents

Customer support helpline: 0344 871 1545
Choose your new boiler
About the boiler types
Find an installer

How to buy information

Helping you to look after your boiler

Baxi offer dedicated customer service throughout the lifetime of your boiler, providing expert maintenance, service and support, whenever you need it.

Boiler range

Our range of combi, system and heat only boilers come in a variety of outputs so there's a Baxi boiler to suit every home.

Boiler range >
Warranty registration

Your warranty will give you total peace of mind and protection. It means all parts and labour costs are covered if your appliance ever needs repairing while the warranty is valid, subject to our terms and conditions.

Warranty registration >
Baxi Customer Support

Baxi Customer Support has a nationwide network of employed Gas Safe registered engineers, ready to help whether your boiler is in warranty or not.

Baxi Customer Support >
Fault finding

Error codes communicate messages about the condition of the boiler. These codes can help your engineer identify any problems with your boiler.

Fault finding >
Protection plans

Your boiler warranty provides free parts and labour cover. When the warranty runs out, we're still here to help you with our range of protection plans.

Protection plans >

Whether you're looking for user guides, installation manuals or product brochures, our literature library includes product literature for all Baxi products.

Literature >
Are you a trade customer?

Visit our dedicated trade area where you can enjoy all the benefits of Works, training and technical support.

Visit trade area >

How to repressurise your boiler using a Rigid Filling Loop

How to videos >

From time to time, your Baxi boiler may need a bit of attention. It is quite normal for your boiler to need to be reset or re-pressurised. These are small maintenance tasks that you may be able to do easily without the need to call your installer.

To help you, we have created a number of video guides that will take you through the procedures very simply, step by step.

The content in Baxi videos is intended to be used as a general guideline and for information purposes only. Please read our video disclaimer for full details.