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Frequently asked questions

We've compiled a list of questions we're frequently asked to help make buying and owning a Baxi boiler easy.

Whether you want to know why we don't list our prices on our website or you want more information about where it's safe to install a boiler, our list of FAQs can help answer your questions.

If you have a question which isn't addressed here, please send us an email or contact a local installer.

Baxi Customer Support

Our award-winning support team looks after repairs, servicing, warranties and protection plans for Baxi, Potterton, Main, Remeha and Heatrae Sadia.

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Download guides and brochures to learn more about your Baxi product

Learn more about Baxi products by downloading user guides, brochures and heating system installation instructions from our Literature library.

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Building Regulations
Building regulations

Discover more about the Building Regulations affecting the installation of a heating system; including ventilation, conservation of fuel and heat loss from buildings.

Advice on complying with the latest Building Regulations
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Find out which Baxi product is best for you

If you're thinking of getting a Baxi but aren't sure what type of product is best for you, let us help you decide.

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