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Frequently asked questions

We've compiled a list of questions we're frequently asked to help make buying and owning a Baxi boiler easy.

Whether you want to know why we don't list our prices on our website or you want more information about where it's safe to install a boiler, our list of FAQs can help answer your questions.

If you have a question which isn't addressed here, please send us an email or contact a local installer.

Baxi Customer Support

Our award-winning support team looks after repairs, servicing, warranties and protection plans for Baxi, Potterton, Main, Remeha and Heatrae Sadia.

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Literature
Download guides and brochures to learn more about your Baxi product

Learn more about Baxi products by downloading user guides, brochures and heating system installation instructions from our Literature library.

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Building Regulations
Building regulations

Discover more about the Building Regulations affecting the installation of a heating system; including ventilation, conservation of fuel and heat loss from buildings.

Advice on complying with the latest Building Regulations
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Find out which Baxi product is best for you

If you're thinking of getting a Baxi but aren't sure what type of product is best for you, let us help you decide.

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Gas boiler videos