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Customer Support - Baxi

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Latest News

baxi-peasenhall-ashp-portrait-jonathon-emma

Energy Transition

Self-build homeowners enjoy winter of comfort with Baxi Air Source Heat Pump

Having moved into their self-build Suffolk home in December, Emma and Jonathan Hayes have spent five months living with a Baxi air source heat pump (ASHP). The couple have given their account of what life has been like with a heat pump and the benefits of the solution for their home.

05/07/2024

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Baxi at Home Blog

Read on for lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

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