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Baxi Customer Support

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Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

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Do I need to change my radiators for a new air source heat pump?

As air source heat pumps work at lower temperatures than traditional boilers, there may be a need for your radiators to be upgraded.

What happens at a boiler service?

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Can I run a bath and shower at the same time?

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

What are the different types of boilers?

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

What are the different hot water settings and how do I change them?

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Are air source heat pumps safe?

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Are there grants available for air source heat pumps?

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Understanding hot water cylinder sizes and dimensions

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

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Baxi at Home Blog

Lots of information, hints and tips about heating and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.