How can we help?

Book a repair for your Boiler, Cylinders and Air Source Heat Pump (ASHP)

Book a Repair

Call us today or book a repair online with an expert Baxi engineer

Baxi Professional - Energy efficient Heating and Hot water Solutions

Book a Service

Is your appliance due a service? Book now. 

Baxi Help and Advice

Help and Advice

Problem with your boiler? Check out our FAQs

Baxi Customer Support

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

  • All FAQ's
  • Air Source Heat Pumps

  • Boilers

  • Central Heating

  • Cylinders

  • Energy Saving

  • Energy Transition

  • General

  • Heat Networks

  • Home Safety

  • My Baxi app

  • Servicing

  • Warranty

Can an air source heat pump be moved after installation?

Generally speaking, your heat pump will not be able to be relocated after an installation. If you’re planning any renovations to your home, consider having these done as part of the installation process.

Will I need a hot water cylinder with my air source heat pump?

You will need to have a compatible cylinder to work with your air source heat pump, unless you are looking at using a hybrid system.

Do you need planning permission for an air source heat pump?

Typically, you will not need planning permission to have a heat pump installed, as this typically comes under permitted development rules. Certain requirements may apply for homes in conservation or built-up areas. 

Will an air source heat pump work while I am on holiday?

You can use the Holiday Mode function on your heat pump to ensure that it functions at a low level while you’re away. As heat pumps work best when they are allowed to work continuously, this function will maintain its overall efficiency and effectiveness, keeping it in optimum working condition.    

Will an air source heat pump provide all of my heating and hot water needs?

Heat pumps are designed to provide efficient heating with consistent performance all through the year. Your installer will carry out a detailed survey and calculations to ensure it will meet your needs effectively.

Is an air source heat pump noisy?

Air source heat pumps need to meet exact noise requirements and cannot exceed 37 decibels when sound is measured from the nearest neighbouring property. Typically, the noise a heat pump generates is similar to that of a refrigerator. 

What are the Advantages and Disadvantages of Air Source Heat Pumps

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Can an air source heat pump work alongside a boiler?

Air source heat pumps are perfectly capable of working alongside a boiler in what is known as a hybrid system. This approach combines the strength of both systems, making for an efficient and reliable solution.  

Show more

Baxi at Home Blog

Lots of information, hints and tips about heating and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.