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Is your appliance due a service? Book now. 

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Problem with your boiler? Check out our FAQs

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Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

  • All FAQ's
  • Air Source Heat Pumps

  • Boilers

  • Central Heating

  • Cylinders

  • Energy Saving

  • Energy Transition

  • General

  • Heat Networks

  • Home Safety

  • My Baxi app

  • Servicing

  • Warranty

Can I use my existing cylinder when I have an ASHP fitted?

If you’re looking to get an air source heat pump installed at your home, you’ll likely also need a specially designed cylinder for it to heat your water.

What happens at a boiler service?

During a boiler service, your engineer will carry out various checks and inspections, including but not limited to:

 
•    Correct gas pressure and flow
•    Flue and combustion
•    Condition of electrical connections
•    Fans and other key components 
•    Seals are intact
•    Electrodes are in a good condition
•    Safety devices are checked
•    Condensate trap and pipe is not blocked
•    Water and gas pipework

What do I need to do to prepare for my Baxi Engineer visit?

On the day of your engineer visit, make sure you have space for them to park close to your property so they can safely carry their equipment. Make sure there is access to the boiler and/or cylinder and that any pets are kept away from the area in which the engineer is working.

Can I run a bath and shower at the same time?

If you have a cylinder installed, you should be able to run a bath and shower at the same time. If you have a combi boiler, you may notice a drop in performance as the boiler splits the hot water between the shower and the bath.

What are the different types of boilers?

The main types of boilers are: 

  • Combi
  • System
  • Heat only
  • Electric

Learn about the pros and cons of each type here.

Why is my boiler leaking?

If you suspect your boiler is leaking, check for error codes on the appliance, any dampness or dripping, and your pressure level for indications. We also have a range of How-to Guides to help troubleshoot the problem.

What are the different hot water settings and how do I change them?

You can easily change your hot water settings to either Eco or Comfort through the dashboard on your My Baxi app.

Are Baxi engineers Gas Safe registered?

Baxi engineers are all Gas Safe registered and undergo regular training so you can be sure the work they do is safe and at the highest standard.

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Baxi at Home Blog

Lots of information, hints and tips about heating and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.